Refund policy
Returns & Refunds
Where you are withdrawing from your purchase within the seven working day cooling-off period, we will refund the cost of the item and the cost of sending the item to you if postage has been paid. We will not refund your costs of returning the item(s) to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. Please inform us via email at returns@bespokebiotics.co.uk
Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery, return delivery or other services provided to you in connection with your purchase. Please email returns@bespokebiotics.co.uk before goods are returned to us for a returns authorisation . Where you have paid for next day or international shipping these costs cannot be refunded.
Where items are returned either due to missed deliveries or rejected at the point of delivery, we will refund only the cost of the item. We will not be able to refund the cost of delivery or other services provided to you in connection with your purchase. Where free shipping has been provided, we will deduct the shipping charge postage from your overall refund of £3.50 this covers the cost of shipping, packaging and re-stocking costs on returns. Where if carriers have passed on return charges for undelivered/rejected items these charges will be advised and deducted from your refund where appropriate Where you have paid for next day or international shipping these costs cannot be refunded.
International Rejected/Missed deliveries/Customs Rejected
Where items are returned due to international customs we will refund only the cost of the item. We will not be able to refund the cost of delivery or other services provided to you in connection with your purchase. Where carriers have passed on return charges for undelivered/rejected items these charges will be advised and deducted from your refund where appropriate.
Return of Unwanted Items & Exchanges.
Your unwanted item must be in its original unused condition with all packaging and labels intact. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification. Once your item/s has been returned they will be checked thoroughly to ensure they have not been used. Goods are refunded within 7 3 days of return
To return an item please contact us on returns@bespokebiotics.co.uk include your order number and the reason for return. You will be issued with a returns authorisation number and a form to complete and include in your return.
Return of faulty items.
If your purchase is faulty or not as described, you may return it to us within 30 days for a replacement or refund.
Please do not return items without prior authorisation as this may delay your refund and your return postage may not refunded