Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@migrasoothe.co.uk. Please note that returns will need to be sent to the following address: Bespokebiotics Limited 45 Wood Lane Isleworth TW7 5EF UK
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@migrasoothe.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@migrasoothe.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@migrasoothe.co.uk. Please note that returns will need to be sent to the following address: Bespoke Biotics Limited 45 Wood Lane Isleworth TW7 5EF
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at sales@migrasoothe.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@migrasoothe.co.uk.
Returns & Refunds
Items returned within the seven-day cooling off period
Where you are withdrawing from your purchase within the seven working day cooling-off period, we will refund the cost of the item and the cost of sending the item to you if postage has been paid. We will not refund your costs of returning the item(s) to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective. Please inform us via email at help@migrsoothe.co.uk
Items returned under the 30 day money back Guarantee
Where you are withdrawing from your purchase between 7 and 30 days after delivery and there has been no error on our part, we will refund only the cost of the item. We will not refund the cost of delivery, return delivery or other services provided to you in connection with your purchase. Please email returns@bespokebiotics.co.uk before goods are returned to us for a returns authorisation . Where you have paid for next day or international shipping these costs cannot be refunded.
Rejected/Missed deliveries
Where items are returned either due to missed deliveries or rejected at the point of delivery, we will refund only the cost of the item. We will not be able to refund the cost of delivery or other services provided to you in connection with your purchase. Where free shipping has been provided, we will deduct the shipping charge postage from your overall refund of £3.50 this covers the cost of shipping, packaging and re-stocking costs on returns. Where if carriers have passed on return charges for undelivered/rejected items these charges will be advised and deducted from your refund where appropriate Where you have paid for next day or international shipping these costs cannot be refunded.
International Rejected/Missed deliveries/Customs Rejected
Where items are returned due to international customs we will refund only the cost of the item. We will not be able to refund the cost of delivery or other services provided to you in connection with your purchase. Where carriers have passed on return charges for undelivered/rejected items these charges will be advised and deducted from your refund where appropriate.
Return of Unwanted Items & Exchanges.
Your unwanted item must be in its original unused condition with all packaging and labels intact. The time frame for the return of goods begins once you have received the goods. Your cancellation request will be considered to have been submitted on time if your written notification. Once your item/s has been returned they will be checked thoroughly to ensure they have not been used. Goods are refunded within 7 3 days of return
To return an item please contact us on returns@bespokebiotics.co.uk include your order number and the reason for return. You will be issued with a returns authorisation number and a form to complete and include in your return.
Return of faulty items.
If your purchase is faulty or not as described, you may return it to us within 30 days for a replacement or refund.
Please do not return items without prior authorisation as this may delay your refund and your return postage may not refunded